Privacy policy

1. General information

IntOps BV, located at Koningin Fabiolapark 49, 9820 Merelbeke-Melle, Belgium, is responsible for the processing of personal data as described in this privacy policy.

Contact details
IntOps BV
Koningin Fabiolapark 49
9820 Merelbeke-Melle, Belgium
Email: info@intops.be
Phone: +32 4 88 31 30 68
VAT: BE 0809.783.021

2. What personal data do we process?

IntOps BV processes personal data when you contact us or use our services. This may include:

• First and last name
• Company name
• Email address
• Telephone number
• Billing details, including address and VAT number
• IP address for website visits
• Location data, such as country or region

3. Why do we need your data?

IntOps BV processes your personal data for the following purposes:

• Service delivery: providing IT services, cloud engineering, digital transformation advice and refurbished equipment
• Communication: answering your questions and preparing quotations
• Invoicing: sending invoices and processing payments
• Legal obligations: accounting and tax purposes, with a seven-year retention period
• Website analysis: improving our website through anonymised statistics

4. Automated decision-making

IntOps BV makes no decisions based on automated processing that could have significant consequences for individuals.

5. How long do we retain your data?

IntOps BV does not retain personal data for longer than necessary:

• Customer data: for as long as the customer relationship is active
• Billing data: seven years, due to legal accounting obligations
• Contact forms: a maximum of two years if you do not become a customer
• Website cookies: see the cookie policy below

6. Sharing data with third parties

IntOps BV never sells your data to third parties. We only provide data where necessary to perform our agreement with you or to meet a legal obligation.

We may share data with:

• Accountants: for accounting obligations
• Cloud providers, Google Cloud and Microsoft Azure: for hosting your applications, only when you explicitly choose this
• Government authorities: where legally required

7. Cookies and similar technologies

IntOps BV uses functional cookies that are required for the technical operation of the website. These cookies do not affect your privacy.

Which cookies do we use?

• Functional cookies: for basic website functionality, no consent required
• Analytical cookies: only with your consent, for anonymised statistics

You can disable cookies in your browser settings. Please note that some parts of the website may then not function optimally.

8. Security

IntOps BV takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification:

• SSL certificate and HTTPS encryption on our website
• Secure server environment with firewalls
• Access control to personal data, limited to authorised staff
• Regular backups and system updates
• Encryption of sensitive data

9. Your rights, GDPR

You have the right to:

• Access: know which data we hold about you
• Rectification: have incorrect data corrected
• Erasure: have your data deleted
• Restriction: limit the processing of your data
• Objection: object to processing
• Portability: receive your data in a commonly used format

To exercise these rights, contact us at info@intops.be. We will respond to your request within one month.

10. Making a complaint

If you have a complaint about the processing of your personal data, please contact us directly first. If we cannot resolve the matter together, you have the right to file a complaint with the Belgian supervisory authority:

Data Protection Authority
Drukpersstraat 35
1000 Brussels, Belgium
Tel: +32 2 274 48 00
Website: gegevensbeschermingsautoriteit.be

11. Changes to this privacy policy

IntOps BV may amend this privacy policy. New versions will always be published on our website. We therefore recommend reviewing this policy regularly so that you remain informed of any changes.

12. Questions?

If you have any questions after reading this privacy policy, please contact us:

Email: info@intops.be
Phone: +32 4 88 31 30 68